Welcome to Westfield Lofts Tenants Community.: RE: Saturday Morning

Hello Chris,

I was visiting a family member in the hospital this last Saturday morning. I received a voicemail from our leasing agent but I did not respond to her until 11:45 AM because it was not an emergency. However when I left the hospital, I called Melissa to let her know that I was coming down to the Westfield Lofts. Apparently you had gone over to the office twice that morning and on the second visit, informed the leasing agent that you wanted to take care of this box spring personally. That is when you had asked for a pair of gloves. When I called the office at 11:45 AM the leasing agent had informed me that you had already moved the mattress and picked up the piece of trash. She may have mentioned to you that it may have to wait until Monday only because it was not an emergency. She did immediately call me so that I could come down to pick it up. You did not give us much time to respond to a non-emergency but you were very quick to write this situation on the blog. I hope that you continue to use this blog as a way to improve the community through communication rather then place blame on a part time leasing agent that only works on Saturday's.

Unfortunately we live in the city with many people walking by the lofts. Sometimes a less fortunate neighbor might peek inside our trash area to see if anyone might be discarding a nice mattress or box spring, etc. If I was there at 7:45 AM on Saturday morning then I would have seen you with your camera looking for evidence and would have happily picked up the box spring then placed it back in the trash area. Unfortunately I was not onsite at that hour. When we have non-emergency issue we will respond diligently and accordingly. If it is truly an emergency then please rest assure that I will make safety top priority and will be there to take the appropriate action right away.

Chris, please feel free to contact me regarding this issue. I would be happy to explain what an emergency is as well.

Best regards,

Brian Schlitzer

Property Manager

First Realty Management

Managing Agent for

Westfield Lofts Apartments

230 Dexter Street

Providence, RI 02907

401.272.5638

fax 401.272.5645

www.westfieldloftsri.com

westfieldlofts@frmboston.com

From: Westfield Lofts Tenants [mailto:westfieldloftstenants@gmail.com]
Sent: Monday, July 23, 2007 1:45 PM
To: Sharon Alternate; Brian Schlitzer; Kathy Goshtigian; westfieldloftstenants.chrisgermaine@blogger.com
Subject: Re:

Hi Sharon.

Thanks for the clarification. As for the box spring, the issue is not that the box spring was missed, but that it was pulled out away from the dumpster where it had been placed on Friday and left in the fire lane. This is a safety issue and was the concern. The fact that I did attempt to address with the office once Melissa arrived and that it was not addressed until later in the afternoon when I moved it and after I had asked for gloves to pick up the alcohol bottles reinforces the slow responsiveness that several have seen continuously. I was dumbfounded to hear Melissa state that the liquor bottles and box spring would need to remain where they were until Monday. This looks unprofessional on her part, tells the tenants that the office was aware and basically does not care how the property looks, tells some of neighbors who may have similar concerns about wanting their property and adjacent property to look decent that Westwood Lofts does not care, etc., etc.. I would encourage you to speak with Melissa and ask her how the situation was addressed. I am not opposed to picking things up when I see them. However, I attempted to address this with the office and it was not addressed.

As for concerns/issues that may be raised next week, I assure you that you will be informed that following morning if not sooner. In addition, the blog is open to all. It is not formatted for subscribers only. This is a terrific way to communicate with everyone; including you. Certainly, this is not the only way to communicate, but an informative mode of commuication nonetheless. Pictures speak highly.

On 7/23/07, Sharon Alternate <Sharon@westelmwood.org> wrote:

Chris,

Your recollection of our conversation regarding the illegally parked cars and litter is a little overly simplified. This is not a duty of on call maintenance. We brainstormed lots of ideas about a number of topics; some concerns, some hopes. One on one calls and brainstorming should not be the basis for problem solving in my view. There were so many topics and issues discussed during our call that we also have to be sure we are all using the same terminology in the same manner. Besides, an idea is not a plan for action. During that call, I was attempting to communicate to you my ideas and hopes for Westfield Lofts and the surrounding community as well as our own commitment (behind the scenes and generally) to community.

I maintain that if you are more successful at recruiting tenants who are interested in working with us than our previous attempts then I would love for us to be proactive and positive about our collaborative efforts by meeting together to find viable solutions to concerns as well as to develop a long term relationship for the future.

An example, for clarity purposes, to us the lot across the street is not considered overflow. The two lots combined are intended to provide ample free parking for the site. While I respect your desire to meet without management or the owners, I remain concerned about the problems that can arise from restrictive meetings: One, whatever issues that do surface will take even longer to be addressed. Two, expectations must be based in the reality of what can and cannot be done. But, of course, this is your choice. Please keep in mind too, that some things are not problems and can be rectified with clearer communications or a simple revision to a process or policy.

Regarding your specific concern, I would suggest you call the management office during business hours so that Brian can update you on his progress to re-notify the tenants and re-issue stickers. It is my understanding that the dumpster company did miss the mattress during their pick up. These things happen and this has been resolved.

Sharon Conard-Wells

From: Westfield Lofts Tenants [mailto:westfieldloftstenants@gmail.com ]
Sent: Saturday, July 21, 2007 8:22 AM
To: Sharon Alternate; 'Brian Schlitzer'; 'Kathy Goshtigian'
Subject:
Importance: High

Good Morning Sharon, Brian and Kathy. I am calling the On Call number to notify them about the box spring that is close to the fire lane. In addition, there are seven cars that are parked in the main lot that should not be. Some of the cars are "repeat offenders."Sharon, as we talked about the other day, one of your thoughts was for us to notify the on call so that they can have a maintenance guy come out and tow those cars who do not belong here. If those spots were free, then one of your tenants probably would not have parked in the fire lane (another issue) and six other tenants who had to park in the overflow lot (Sprague Street) would have been able to park in the main lot. Pictures are posted on the blog for reference. Any vehicle whose plate is visibly showing does not have a parking tag.

Chris

http://westfieldloftstenants.blogspot.com/

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